As businesses begin to reopen after the Covid-19 lockdown, many are facing new requirements to collect personal details from their customers in order to support contact tracing. But without experience in handling personal data they could be exposing themselves to existential risks.
Every business has access to the most advanced intelligent decision making tool known… the human brain. Whilst it is infinitely flexible and capable of making complex decisions and learning from them, the human brain is however less than optimal for repeating highly predictable tasks and tends to become distracted and demotivated. And yet many business processes require exactly that.
If you’ve read my post about process automation you’ll understand how data integration is key to making automation possible and how integration data from various APIs can allow you to do that with information-centric processes, but what if your process touches hardware in the real world?
When you talk to someone about data integration, you usually see their eyes glaze over before you’ve finished the second syllable but in this post I’m going to tell you why every small and medium sized business should really care about it rather a lot.