How can I grow my business without hiring more people?

There are some things that it’s better to have before you need them: pens, first aid kits, and plungers. Employees do not fall into that category – every hour you have two people doing a one-person job is an hour that costs twice as much…

Premature Automation Leads To Failure To Perform

Or… “Do not automate anything in your business until you’ve read this!“ Automation is one of the hot buzzwords in business today and there are many tools available to do it. The internet is full of articles telling you that you should immediately go forth and automate every process in your business. But STOP! Implementing…

What is the software I need to do quotes, scheduling and invoices?

Field Service Management Software The type of software you’re looking for is called Field Service Management Software (FSM). There is a diverse market, with a range of features and price points, but unlike say “spreadsheet” or “word processor”, “field service management” has not really entered the language of many small businesses yet. So if you’ve…

How can I make my business more profitable?

There are essentially two ways to make a business more profitable: Sell more at the same margin Sell the same at an increased margin Selling the same at an increased margin means finding ways to sell the same quantity at a higher price, or selling the same quantity at the same price, whilst reducing your…

Unleash Your Humans!

Every business has access to the most advanced intelligent decision making tool known… the human brain Whilst it is infinitely flexible and capable of making complex decisions and learning from them, the human brain is however less than optimal for repeating highly predictable tasks and tends to become distracted and demotivated. And yet many business…

API-ify Everything!

If you’ve read my post about process automation you’ll understand how data integration is key to making automation possible and how integration data from various APIs can allow you to do that with information-centric processes, but what if your process touches hardware in the real world? This is where the “Internet of Things” (IOT) comes…